Mystery Shopping & Audits to Measure Customer Experience, Retail Operations Compliance & Inventory.
Mystery shopping meaning at the helm of it is pretty simple. It’s the process of employing an auditor to visit target stores or customer touch points incognito, posing as a casual mystery shopper to gather key information about quality of goods and services. At Vision Research, our services enable you to objectively measure your customers’ experience at your retail stores, service locations and customer touch points. We assist you to measure compliance to policies. Our Stock Audit services help you measure and reconcile inventory with your records. All our audits are ably driven by our speciality in house technology, to ensure accuracy and reliability of data collection, and our highly experienced and trained secret shoppers and auditors who help find deep insights to help you improve your business.